Terms and Conditions


  1. To attend any session at First Traxx, it must be booked in advance and confirmed by payment.
  2. Should you wish to purchase any of the options in the price list, it will not be confirmed until full payment is received by First Traxx.
  3. Once confirmed, please arrive at least 15 minutes before your allocated session to allow ample time for us to brief and fit you with the relevant equipment.
  4. If you do not arrive at First Traxx at least 15 minutes before your session, we reserve the right to forfeit your payment for the session.
  5. A session may only be postponed by giving us 24 hours notice from the session time. We will not provide any refunds but will apply your payment to your next session.
  6. All customers must sign a Risk Disclosure Acknowledgement & Release form (“RDARF”) before the first session. The RDARF must be signed by a parent or guardian for all customers below the age of 18 years old. The RDARF shall be valid for all sessions attended thereafter.
  7. Only customers attending a session and First Traxx instructors are allowed to be in the designated slope area.
  8. Lockers and all other amenities provided at First Traxx are for the convenience of customers and only while customers are within First Traxx's premises. For longer term storage, please discuss your requirements with First Traxx reception. First Traxx will not be responsible for any theft, incidents or accidents arising from use of such amenities.
  9. Customers are responsible for the care of their belongings and other customers under their care. First Traxx shall not be held liable or responsible for any loss or damage of customer’s property and belongings.
  10. You may store your equipment at First Traxx at your own risk. Kindly enquire at First Traxx reception should you wish to do so.
  11. We provide repair services for ski and snowboard equipment. However, we would need to assess the extent of repair before providing a quote. Kindly enquire at First Traxx reception for this service.
  12. Children below 12 must always be accompanied by an adult when not having a session and within the First Traxx facility.